At Hantec Challenge, we value our customers’ feedback and take it seriously. If you are ever dissatisfied with any aspect of our products, services, or staff within our operation and jurisdiction, please don’t hesitate to contact us. We have a procedure for handling complaints, and our senior managers will address your case promptly and with legal, reasonable, fair, and sincere actions.
Customers can share their opinions with our Customer Service Department through various channels, such as phone, email, or letter. We encourage customers to provide a detailed description of their concern, along with sufficient data and information to facilitate follow-up and investigation if necessary.
In general, we aim to respond to our customers within 7 working days with the results of our investigation. For more complex or large-scale cases, it may take 15 to 30 working days to provide a detailed response, depending on the situation. We appreciate your patience and understanding while we thoroughly review your case.
If any complaint is not resolved to your satisfaction within 6 weeks, you may contact our Compliance, Internal Audit, and Risk Management Director by phone or email. Please refer to page 1 of the “Product Information Statement” for contact details.
